1.0. Cancellation fee of USD 10 will be imposed on confirmed reservation(s) that is cancelled.
2.0. Cancellation of reservation occurring less than 5 working days of your check-in date will be subject to a charge of One Room Night + prevailing taxes, unless otherwise stated; and reservations for subsequent nights will be automatically cancelled for no show. Guaranteed bookings are subject to One Night charge or Full Stay charge where applicable.
3.0. No show will incur 100% charge. No refunds for unutilised nights, including those resulting from delayed check-in or early check-out.
4.0. To cancel, sign-in and click on My Itineraries to view your reservation(s). Click on the CANCEL. You will receive an email notification on your cancellation.
5.0. Changes of name(s) are not allowed once your reservation(s) has been confirmed. You have to cancel and make a fresh reservation based on prevailing rates.
6.0. PYOtravel.com will not entertain any complaint or refund on unutilised hotel/service voucher received more than 30 days after the date of check-in / service utilisation.
7.0. Complaints must be reported to the hotel/service provider on the spot. PYOtravel.com will not be liable for any compensation for a problem which could have been rectified during the client's stay, had the hotel/service provider been made aware of it.